Privacy Policy

The Bill of Rights under the Constitution of the Republic of South Africa, 1996 gives everyone the right to privacy, which includes the right not to have the privacy of their communications infringed. The Protection of Personal Information Act 2013 (“POPIA”) gives effect to the constitutional right to privacy.

In compliance with POPIA, Juicy Odds (Pty) (Ltd) (“Juicy Odds”, “We”, “Our”) wishes to inform its users of the way it processes their Personal Information in this privacy policy. Juicy Odds is a company registered in South Africa with registered company number 2022/785773/07 and registered at office 35 Fish Eagle Avenue, Arabella Country Estate, Kleinmond, 7195.

1.1. Juicy Odds is the responsible party that determines the purpose of and means for processing personal information.

1.2. Juicy Odds is not a bookmaker. We are a marketing service and information provider (“Services”). The principal online site owned by JuicyOdds, namely https://juicyodds.com (“Site”) does not accept wagers or trades directly. Rather, we provide users with betting and trading related information and connections to betting and trading operators who in turn accept wagers and trades (“Betting Partners”).

2.1. Registered and unregistered members (“Users”) accessing the Site.

2.2. We may update the privacy policy periodically. We will endeavour to notify you of any major changes to the terms.

2.3. By browsing the Site you are accepting that you are bound by the terms of this Privacy Policy and the Site Terms and Conditions. This applies to registered and unregistered users.

2.4. If you have any queries about the policy, please reach us at [email protected].

3.1. Data provided to us

• 3.1.1. You may choose to provide your personal information to us. For example, you may open an account with us and provide us with your registration details such as a username, password, email and country of residence, or you may contact us and supply your details as part of a query. You may also elect to receive marketing materials from us, or opt-in to our marketing referral programme, and provide your name, email address or other contact information.
• 3.1.2. You are under no obligation to provide Personal Information to us. However, much of the Personal Information we request is essential for the provision and quality of our Services (for example, registering on our site allows you to receive personalised betting insight).

3.2. Data we collect through use of our Site

• 3.2.1. When users are accessing our site, we may collect personal information about them. The purpose of collecting such information is so that we can deliver the best experience to users and provide them with relevant information. For example, when accessing our Site we will be able to gather your geographic location, what product verticals you are using, the device you are using to access the site and your IP address.
• 3.2.2. This applies to registered and unregistered members of the site.

3.3. Data we collect through third party sources 3.3.1. We may also collect information from third parties such as our Betting Partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer services we think may be of interest, to help us maintain data accuracy, provide and enhance the Site, or respond to any query you raise.

4.1. In general we collect personal information to improve our Site and offer users a more tailored experience.

4.2. Examples of how we use your personal information:-

• 4.2.1. For creating and managing your account and if necessary, contacting you via your registered contact information in connection with the management and operation of your account;
• 4.2.2. To operate, maintain, and improve our Site by researching your preferences to develop new features, functionality, products and services;
• 4.2.3. To respond to comments and questions and provide customer service;
• 4.2.4. To communicate about promotions, upcoming events, and other news about our Site or other products and services offered by us and our selected partners;
• 4.2.5. To link or combine user information with other personal information we get from third parties, to help understand your needs and provide you with better service;
• 4.2.6. To develop, improve, and deliver marketing and advertising for the Site;
• 4.2.7. To facilitate the creation of and secure your account including for identification and verification purposes;
• 4.2.8. To personalise our Site and provide you with a tailored experiences;
• 4.2.9. For statistical analysis, research and data analysis;
• 4.2.10. To comply with all our legal and regulatory requirements, such as those relating to the identification of individuals under anti-money laundering legislation and ensuring responsible gambling;
• 4.2.11. Preventing fraudulent activity or cheating;

5.1. We may disclose your personal information to third parties you authorise to receive such information or certain trusted third party service providers in order to provide you with the services that we offer you through our Site.

5.2. Examples of how we may disclose your information, but not limited to:-

• 5.2.1 To fulfil the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or with your consent;
• 5.2.2. With our subsidiaries and affiliates and any group company;
• 5.2.3. Those that supply the software for our websites;
• 5.2.4. In compliance with regulatory obligations, we may be required to disclose your information to government authorities, such as the police or our regulators.

5.3. In the event of the sale of our business, or other business event, which results in us having to transfer your Personal Information to a third party, you will be notified via email or notice posted on our websites to explain the identity of the new Responsible Party and your options regarding your Personal Information.

5.4. Our websites may contain links to and from the websites of third-party organisations. Please note that these websites have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any Personal Information.

6.1. We reserve the right to process your personal information for a variety of reasons each of which is prescribed by relevant data laws.

6.2. We request your consent to market to you when you first create an account with us, you can choose not to receive marketing/promotional material at any time. By opting out or denying such consent has no influence on the registration of an account.

6.3. If you have opted out of marketing communication, we will take adequate measures so that you do not receive any further marketing communication. If you continue to receive communication please reach out to us using the following email:- [email protected]. We will investigate the issue and rectify it accordingly. We will never in good faith continue to communicate to you if you have opted out.

7.1. Under data protection law, you have the right to:

• 7.1.1. Obtain access to your personal data;
• 7.1.2. Request information about us and the purposes for which we process your personal data;
• 7.1.3. Prevent processing which may cause you damage or distress;
• 7.1.4. Object to direct marketing and select the contact channels by which we market;
• 7.1.5. Ask us to correct any errors and/or delete the information we hold;
• 7.1.6. ‘Be forgotten’ by requesting all your personal data collected by us be deleted completely from our database, systems and servers;
• 7.1.7. Opt-out of any further contact by us;
• 7.1.8. Be notified in the event of a data breach where data lost or stolen involves your personal data;

7.2. If you would like to exercise any of your above rights or have any questions regarding this Privacy Policy, please email [email protected].

7.3. If you are still not satisfied with our response or believe we are not collecting or processing your Personal Information in accordance with the applicable laws, you can lodge a complaint with the Information Regulator of South Africa whose contact details are available at https://justice.gov.za/inforeg/.

8.1. Cookies are text files with small pieces of data that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.

8.2. Juicy Odds makes use of cookies in order to make our Site work effectively and to enable a better customer experience.

8.3. Examples of cookies we use, but not limited to:-

• 8.3.1. Keep you logged in;
• 8.3.2. Identify who you are and to access your account information;
• 8.3.3. Ensure that you are not asked to register twice;
• 8.3.4. Personalise content in line with your onsite behaviours;
• 8.3.5. Track advertiser conversions;
• 8.3.6. Estimate our audience size and usage patterns;
• 8.3.7. Track preferences and to improve and update our website;

8.4. You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser – see here for further information on Google Chrome for example.

8.5. You may, at any time, refuse to accept cookies by changing your browser settings, or deleting cookies that are already stored on your computer. Further information about cookies and how to delete them from your browser can be found at: http://www.allaboutcookies.org.

8.6. Although the Site will work with cookies disabled there are some features that might not be available. For best usage of our site, we recommend you accept the suggested cookie use.

9.1. You have to be 18 years or older to make use of our Services.

9.2. When you register for an account we will ask you to confirm that you are 18 or older.

9.3. We do not knowingly or deliberately collect personal data from children under the age of 18 for registration or for marketing purposes.

9.4. In the event that we inadvertently gather personal information in relation to a minor, we will take reasonable measures to promptly close any relevant accounts and remove any records where possible.

10.1. We take reasonable steps to protect your personal information against the following:

• 10.1.1. loss;
• 10.1.2. interference;
• 10.1.3. unauthorised access;
• 10.1.4. use;
• 10.1.5. modification;
• 10.1.6. disclosure;

10.2. These steps include password protection for electronic files, encryption, securing paper files and physical access restrictions. We will continuously review our security controls and processes to ensure that security risks are identified and addressed.

10.3. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and Juicy Odds will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

10.4. The data we collect from you may be transferred to, and stored at, a destination outside of the Republic of South Africa. It may also be processed by staff operating outside South Africa who work for the Company or for one of our suppliers.

10.5. We will not keep your personal information longer than we need to unless we are legally required to do so. We take legal requirements, contractual obligations and the expectations and requirements of our customers into account when we determine how long we should retain information. When we no longer need your personal information we will securely delete or destroy it in line with the Protection of Personal Information Act (POPIA) requirements.

11.1. We are happy to provide you with further information on how we protect and use your personal information. Please contact us on the following email address: [email protected].

11.2. You can request access to the personal information we hold about you or correct your personal information. It can take us up to 21 days to respond to your request due to procedures that we are required to follow.

11.3. If you wish to unsubscribe from any marketing communication please reach out to us or use any of the opt out links in the communication.